IT ADVISOR

Always ahead of the curve in technology, CompuOne has been providing IT solutions and services to businesses since 1997.   The growing success and culture of our organization is built on core values of outstanding customer service, quality, honesty, and integrity.  If you live by these core values and are looking to be part of a growing team, check out this job posting below.

Within this role, he/she will manage the information technology systems of networks in accordance with organizational policies and goals.  He/she will be responsible for the stability, integrity, and operation of all systems by monitoring, maintaining, supporting, and optimizing all network software, hardware, and operating systems.

Primary responsibilities include, but not limited to:

• Design, implement and maintain policies and procedures for network and system security.
• Design and implement data connectivity for local area network (LAN) and wide area network (WAN) systems.
• Analyze and troubleshoot network logs and track the nature and resolution of problems.
• Overseeing day-to-day operations of client networks including hardware/software.
• Install, configure and maintain network elements, computer systems and other related equipment.
• Monitor and manage network hardware, software and equipment including routers, switched, hubs, load balancers, UPS. etc.
• Manage security solutions including firewalls, anti virus and intrusion protection systems.
• Perform scheduled network tasks, update anti-virus definition files, monitor network servers, and provide internet and intranet user support.
• Establish and perform maintenance as per company and client standards.
• Research and recommend network and server hardware and/or software.
• Install, support and maintain both physical and virtual network servers and appliances.
• Establish and maintain user accounts, profiles, file sharing, access privileges and security.
• Install, maintain and troubleshoot Exchange 2007, 2010, and 2013.

Qualifications:

• Must have strong work ethic.
• Minimum 3 years of hands-on experience working with VMware / Hyper-V, Disaster Recovery, Data Center infrastructure design and support.
• Minimum of 3+years of experience supporting Microsoft products and technology.
• VMware experience required.
• CCNA certified preferred.  Must have experience in switching and routing.
• MCSE Certification preferred.
• Microsoft Azure and Office 365 experience preferred.
• Excellent analytical and troubleshooting skills.
• Excellent documentation and verbal communication skills required.
• Able to manage projects, meet deadlines, and work proactively.
• In-depth understanding of Windows 2008/2012/2016 Server.
• Experience with backup, antivirus and anti malware/spyware solutions.
• Firewall, VPN, router and VLAN administration.
• Terminal Server/Citrix implementation and management.
• Ability to conduct an analysis of LAN’s, WANs, wireless, servers and desktops.
• Experience with Sonic Wall and Cisco firewalls preferred.
• Technical support experience with Apple Mac including configuration of client emails and user-based support is a plus.

***Local candidates only.  No recruiters please. ***

Please email resume and cover letter to hr@compuone.com to apply.

Helpdesk Technician  

Always ahead of the curve in technology, CompuOne has been providing IT solutions and services to businesses since 1997.   The growing success and culture of our organization is built on core values of outstanding customer service, quality, honesty, and integrity. By continuously practicing what we believe has created a need for additional talent to join our team.  If you live by these core values and are looking to be part of a growing team, check out this job posting below.

KEY RESPONSIBILITIES 

The primary function of this position is to act as the first point of contact for technical support.  The candidate will resolve basic technical problems via telephone and/or written correspondence and will be required to maintain a log of actions and client documentation. Primary responsibilities include:

• Must have strong work ethic.
• Provide support for all end user hardware and software including the operating system, office applications, various customer applications, printers, etc.
• Provide timely resolution of system and/or application problems and follow through to completion.
• Perform server and network maintenance.
• Provide support and solutions to issues including account maintenance for Active Directory, hardware replacement and troubleshooting, software installation and support, and new computer build and deployment.
• Resolve issues with handheld devices (PDA’s, mobile phones, etc.)
• Maintain daily records of all problems and remedial actions taken.
• Follow established guidelines and interprets policies.
• Exercise independent judgment within defined practices and procedures to determine appropriate action.
• Set up and install new workstations.
• Perform day-to-day desktop and helpdesk support.
• Run and distribute reports.
• Participate in projects to improve accuracy, effectiveness and efficiency.
• Work collaboratively with other members of IT to solve problems.

REQUIRED SKILLS 

As Helpdesk Technician the ideal candidate will need to have thorough knowledge and experience in the following areas:

• Knowledge in Microsoft Windows and PC hardware.
• Experience with Apple products and Mac OSX a plus.
• Ability to handle multiple concurrent calls/tasks in a fast-paced environment.
• Minimum 2 years hands-on experience with the above responsibilities.
• Excellent analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Must be able to lift up to 50lbs.

The applicant must pose the fundamental knowledge to troubleshoot and resolve issues using deductive reasoning skills.  The applicant must be able to work with minimal direct supervision using tools provided.  Documentation of steps taken to resolve an issue is required.

***Local candidates only.  No recruiters please. ***

Please email resume and cover letter to hr@compuone.com to apply.